Sales and Return Policies
Custom items like mine are involved, labor-intensive processes. Some of them--custom portraits, for example--are quite collaborative processes, and require the customer's participation. Everyone's schedule is different, but the customer's feedback frequency can have a real impact on completion time. When discussing the details of a project, please let me know in advance how often you are generally available to respond; the more harmonious our schedules, the smoother your project progresses (and the more accurately I can estimate a completion date).
Payment Policy
Items will not be shipped until full payment is received.
Certain Custom Projects are separated into 2 payments. PAYMENT 1: Half of total labor; $20 painting + pattern fee; $20 mounting fee. PAYMENT 2: Half of total labor; materials*; shipping*; overtime fee^*
* Determined after completion of project.
^ Overtime fee is ONLY applied if the project is completed more than 1 week after the original estimated completion date, and is charged per extra week (7 calendar days). Days 1 through 6 qualify as 1 week.
Refund Policy
All patterns, once delivered, are nonrefundable. If you paid in advance for a custom pattern, it is refundable within 30 days of payment, and before I begin to work on it.
Non-custom physical products (stuffed animals, etc.) are refundable only if they are returned in original condition, and if the buyer pays return shipping.
PAYMENT 1 of Custom Projects is not refundable. PAYMENT 2 is refundable only until the item is shipped.
Additional Information
In the interest of keeping on schedule and avoiding the Overtime Fee, each completed face in a custom portrait gets one rework.
When discussing your custom artwork, please advise me of your availability to respond to emails (daily, 1-2 times/week, etc). This will help me accurately estimate a completion date.
Payment Policy
Items will not be shipped until full payment is received.
Certain Custom Projects are separated into 2 payments. PAYMENT 1: Half of total labor; $20 painting + pattern fee; $20 mounting fee. PAYMENT 2: Half of total labor; materials*; shipping*; overtime fee^*
* Determined after completion of project.
^ Overtime fee is ONLY applied if the project is completed more than 1 week after the original estimated completion date, and is charged per extra week (7 calendar days). Days 1 through 6 qualify as 1 week.
Refund Policy
All patterns, once delivered, are nonrefundable. If you paid in advance for a custom pattern, it is refundable within 30 days of payment, and before I begin to work on it.
Non-custom physical products (stuffed animals, etc.) are refundable only if they are returned in original condition, and if the buyer pays return shipping.
PAYMENT 1 of Custom Projects is not refundable. PAYMENT 2 is refundable only until the item is shipped.
Additional Information
In the interest of keeping on schedule and avoiding the Overtime Fee, each completed face in a custom portrait gets one rework.
When discussing your custom artwork, please advise me of your availability to respond to emails (daily, 1-2 times/week, etc). This will help me accurately estimate a completion date.
Privacy Policy
I do not send mailers or 3rd party whatevers. Any address you share with me shall receive only relevant messages, such as the pattern(s) you ordered, to make sure you received it, and/or to answer any questions you have. Any personal or contact information you share with me will not be shared further.
Page updated Jul 10, 2018